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When Will My Items Ship?
Estimated shipping times are provided on the items page just below the price. We ship out most orders promptly the next business day, Monday - Friday. All items marked "In Stock. Available for immediate shipment." will be packaged and shipped out to you the next business day via your shipping method of choice (standard, 3 day, 2 day, or next day air). However, some items do take longer to ship because they are personalized or special order items, so please visit the specific items page for estimated shipping time on individual items.
We stock all our items at our warehouse in Oklahoma City, and our inventory is updated within seconds online, so unless the item is marked "out of stock" we have it in stock. Please visit the items page for estimated shipping items. Orders placed on the weekend for in stock items will be shipped promptly on the following Monday or Tuesday. In the rare cases of an item being out of stock you will be notified and it will be shipped promptly after arriving at our dock directly to you. To check your order status at anytime visit the Order Tracking page and simply enter your email address and order # for info on your shipment.
How Will My Items Ship?
We utilize UPS, USPS (US Postal Service), and occasionally even Fedex to ensure the prompt delivery of your items, you can also track your items using the provided tracking # in your Order History page to see when they will arrive. Note: Orders weighing over 2 pounds may not be delivered to P.O. boxes, except for APOs and FPOs. Some larger items may be delivered by alternate carriers. Orders over $150 may require a signature, most other standard shipments do not require a signature. If you would like a signature required upon delivery please specify in the checkout comments and an additional $4.00 charge will apply. Expedited and express shipment may require a signature to verify arrival time. Some large value shipments may require additional security verification before shipping.
A small number of items we carry include free shipping, the following restrictions apply to all items shipped with free shipping. Free shipping is considered a discount and cannot be combined with any other discount or applied to previous orders. Free shipping offers are only valid within the 48 contiguous US States, and all items must ship to a single address. Please be aware that if you choose to return an item shipped with free shipping our outbound ground shipping charges will be deducted from your return refund. Oversized, heavy, or special order items may incur additional shipping charges if noted on the item's page.
Oversized / Delivery Truck Shipped Items
If the product page says the item is Oversized or Ships via Truck this item is too heavy or too bulky to send any other way and must ship via delivery truck. Truck deliveries are performed by one of our many trucking companies using a 20 to 40 foot trailer truck. The service includes a courtesy call prior to delivery, to schedule an appointment delivery window that is convenient for you.
When the shipment arrives, it is your responsibility to unload the item from the truck. If you are expecting heavy items, you should consider getting someone to assist you. Although they may on occasion, drivers are not obligated to unload the merchandise from the truck. Any packages unloaded by the driver will be left on the curb, and will not be delivered inside homes or businesses. Another solution, when possible, is to open the box outside, and bring individual components in one at a time.
If the package appears damaged in anyway, even if only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
A signature is required at time of delivery by someone over the age of 18. Occasionally, fully assembled furniture may ship via truck if the packaging allows. Please note that there is no Express, or Air Delivery on truck deliveries. Also, these items may not be shipped to PO boxes, outside the US, Alaska, or Hawaii.