Didn't love the latest wang-bang-thingy-ma-jig-a-bobber you ordered from us? No worries! Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. Shop knowing they will love the gift, and just in case you are not 100% completely satisfied, we will gladly accept any items as long as the item is in new condition and within 30 days of receipt for an exchange or a refund of the purchase price (excluding shipping costs). Special order and personalized items are excluded, see section below for more information. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Gift certificates are non-refundable.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy , where roundtrip shipping costs will be deducted from your refund.
All returned products must be in new condition, unused, and in the original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; if this is the case, this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please contact us.
Not satisfied with an item? No worries! We want to make the return process as easy as possible. You can quickly schedule your return, replacement, or exchange 24 hours a day via our
Easy Online Return Form found here.
What If My Order Arrives Damaged?
Unfortunately, despite our best efforts to protect your items, from time to time products get damaged in transit or are defective from the manufacturer. Most of the time it's unintentional. (Unless your dog decides to nibble on the delivery man's leg, then all bets are off!) However, we understand it's frustrating and want to make the situation right. We offer free replacements on items damaged in-transit; we just ask that you report all damage within 15 days of receiving the item so a claim can be filed with the shipping carrier. If your item was damaged in-transit, or has a manufacturer defect that inhibits the normal function of the item, we will happily send you a replacement free of charge; just follow the directions above to get a prompt replacement. Replacements are generally sent out the following business day after you notify us of the damage, and arrive to you 3-5 business days later. If the item is no longer available or a replacement cannot be sent, you will be refunded the item cost and the original shipping charges. Products that are returned back that are claimed to be defective, are tested, and found not to be defective will be refunded less the to-and-from shipping charges.
What If An Item is Missing or is Incorrect?
Although we try our best to fulfill every order accurately, we are still human beings just like you, and sometimes we forget to drink our morning cup of joe (or have too much coffee!) and mis-ship items by mistake.
1. Did you order more than one item? If so the additional items may have been shipped in a separate box. Sometimes boxes get separated in transit, so please allow one extra day for a possible second box to arrive if there was more than one item in the order before contacting us. 2. Are any of your items personalized? If so, these items may ship from a separate warehouse or personalization vendor and will ship to you by the estimated ship date on your invoice emailed to you at the time of purchase (please allow 3-5 days in addition to this date for transit). 3. If neither of these first two options are the case, please notify us by creating an RMA ticket via our
Easy Online Return Form found here. We will get you a replacement or reship the missing item to you ASAP.
Special Order / Personalized Items
Any defective or broken item will be replaced if we are notified within 15 days of delivery, regardless of if it is personalized or not. However, items marked special order on the product page or personalized items that have monogramming or any other form of personalizing such as engraving letters or names are non-returnable. Please double check your engraving or personalization text before submitting your order, it will be printed exactly as you submit it. If a personalized item is returned to us, we regret we will not be able to refund the order. We will attempt to contact you to reship it, if we receive no reply within 30 days the merchandise will be donated to charity, and no refund will be issued.
Final Clearance Items
Regretfully we cannot accept any returns, exchanges, or make any adjustments on Final Clearance marked Items. These items are usually heavily discounted and discontinued, and the style has been closed out permanently. No exceptions.
Can I Change or Cancel My Order?
You are welcome to email or call us if you have any questions before placing an order. We know many of you are ordering for gifts and want your orders as soon as possible. As such, our fulfillment process begins immediately after your order is placed so we can provide the quickest possible service. Understandably, once your order is submitted we will be unable to cancel or change it. Please make sure to check spelling, dates, names and photos carefully, they will be printed exactly as you submit them. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Bad Address / Unauthorized Returns
Occasionally, shipping services are not able to deliver a package due to an address that was entered incorrectly, or a package that was refused at the door. When these packages are returned to our warehouse, we will make up to four attempts by email and phone to contact the purchaser, and obtain an alternate delivery address. Personalized items that have been returned to us cannot be resold. Therefore, if we do not get a response to our communications within 30 days, merchandise will be donated to charity, and no refund will be issued. Items refused will be subject to the cost of return shipping.