Top Customer Questions (FAQ)
General QuestionsWhy shop with us? How to find items What Happens Once an Order is Placed? Can You Engrave Items? How Do I Place an Order? Why Won't My Order Go Through? Important Sales Tax Information for Colorado, Washington, Kentucky, South Dakota, Vermont, and all other Out-of-State Purchasers Are There Any Coupon Codes I Can Have? |
Shipping & Delivery
Can You Rush Orders?
Almost all of our orders are for gifts and nearly everyone asks if their order can be rushed. That is why the ship time is clearly displayed on each product's page next to "Availability." Most items are shipped promptly the next business day via your chosen shipping method, but some items take longer, as noted on the item's page. Since these items with longer ship times are personalized or special order items, they cannot be shipped faster. You may, however, choose a faster shipping method to get your items quicker. Please note: Items purchased using a faster shipping method will not ship sooner. They will just ship via a faster shipping carrier, so they will arrive more quickly after shipment. Back to Top
How Long Do Orders Take to Ship?
Please visit our Shipping Page here for full details.
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Do You Ship Outside the US?
Yes, we ship to the US, Canada, Australia, military addresses (APOs & FPOs), Puerto Rico, & the US Virgin Islands. Sorry, but we do not ship to any other countries at this time. PLEASE NOTE: Not all items can ship to Canada or military address. If an item is unable to ship outside the US, it will be clearly marked on the product's page just below the description. Otherwise it can be shipped to the addresses above.
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If I Order a Backorder Item, When Will it Ship?
Our system will give you our best estimate of this during checkout on the confirmation page before you submit your order. We will do our best to ship the item by the ship date given to you by our site or sooner, but please be advised sometimes getting the item to us from the manufacturer does take longer than expected. We will then ship the item ASAP within one business day after it arrives at our dock via your chosen shipping method.
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Returns & Exchanges
How to return or exchange an item
Please see our Easy Returns page for details.
Broken Items
Unfortunately, not all people are as careful with packages as we would like. We do our best to protect items, but they sometimes get broken during shipping. However, we do want to help you with your broken item, and we will even replace it for free in most cases. You just need to report the damage to us within 15 days of arrival. Please see our Easy Returns page for details.
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Missing Items
Although we try our best to fulfill every order accurately, we are still human and sometimes we do mis-ship items. If you will please create an RMA ticket, we will get you a replacement or reship the missing item to you ASAP. For easy instructions on how to do this, please refer to our Easy Returns page under the section "How do I Return or Exchange an Item?" for details on how to create an RMA ticket.
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Final Clearance Items
Regretfully we cannot accept any returns, exchanges, or make any adjustments on Final Clearance marked Items. These items are usually heavily discounted and discontinued, and the style has been closed out permanently. No exceptions.
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