Return Policy and 100% Satisfaction GuaranteeDidn't love the latest wang-bang-thingy-ma-jig-a-bobber you ordered from us? No worries! Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. Shop knowing they will love the gift, and just in case you are not 100% completely satisfied, we will gladly accept any items as long as the item is in new condition and within 30 days of receipt for an exchange or a refund of the purchase price (excluding shipping costs). Special order and personalized items are excluded, see section below for more information. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Gift certificates are non-refundable.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy , where roundtrip shipping costs will be deducted from your refund.
All returned products must be in new condition, unused, and in the original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; if this is the case, this will be clearly marked on the product's sale page. If you have any questions about whether a product can be returned, please contact us.
Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?"