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Customer Service |
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| Easy Returns & Exchanges |
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Satisfaction GuaranteeWe are pleased to offer extended easy returns up to 45 days from purchase. Shop knowing they will love the gift, and just in case they don't, you may return purchases up to 45 days after the purchase date. If you are not 100% completely satisfied, we will gladly accept any items for an exchange or refund as long as the item is in new condition. Please follow the simple instructions below to make your return easy and hassle-free. Special order and personalized items are excluded (noted on individual items page), see section below for more information.
Defective / Broken ItemsAny defective or broken item will be replaced within 15 days of delivery if a like item is available, in the case of the like item being unavailable you will be refunded the item cost.
How do I Return or Exchange an Item?Not satisfied with an item? We want to make the return process as easy as possible so to get an exchange or refund you just create an RMA ticket #. To do this simply login to the Your Account page, view your previous orders and click on the order you wish to return. Then just click on the item you wish to return and we will reply promptly to schedule your return or exchange. Items shipped with free shipping that are returned may be subject to additional shipping and handling costs. Items must be in new condition for a full refund. Items that are not in new condition may be subject to a restocking fee or illegible for return. Shipping costs are nonrefundable unless the return is a result of our error. Orders shipped via free shipping or any other shipping promotion and returned may be subject to regular shipping charges. If your item was a gift see the section below.
Special Order / Personalized ItemsAny defective or broken item will be replaced within 15 days of delivery. However, items marked special order on the product page or personalized items that have monogramming or any other form of personalizing such as engraving letters or names are non-returnable. Please double check your engraving or personalization text before submitting your order, it will be printed exactly as you submit it.
Gift ReturnsIf you wish to return or exchange an item that was set to you as a gift, no problem! Just email us using the Contact Form with your invoice # off the packing slip and the name of the person who sent it to you, and we will reply promptly to schedule your return or exchange. Your choice of store credit (gift certificate) or a refund back to the buyer's credit card will be issued for gift items returned.
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