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Gift Card & Gift Certificate FAQ

Welcome to the Gift Card & Gift Certificate Frequently Asked Questions (FAQ) section. If you cannot find your answer here or if you have any further questions please feel free to contact us and we'll be glad to help.

1 - Purchasing Gift Cards & Gift Certificates
Gift Cards & Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Card will be added to your own personal Gift Card & Gift Certificate Account. If you have funds in your Gift Card & Gift Certificate Account, you can check your balance at any time via the "My Account" link on the top of every page, you will also find here a link to the page where you can send the Gift Card or Gift Certificate to someone via email.

2 - How to Send Gift Cards & Gift Certificates
To send a Gift Card or Gift Certificate that you have purchased, you need to go to our Send Gift Cards & Certificates Page. You can find a link to this page under the "My Account" link on the top of every page. When you send a Gift Card or Certificate, you need to specify the following:

  • The name of the person you are sending the Gift Card or Certificate to.
  • The email address of the person you are sending the Gift Card or Certificate to.
  • The amount you want to send. (Note you don't have to send the full amount that is in your Gift Card & Gift Certificate Account.)
  • A short message which will apear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

3 - Buying Items with Gift Cards & Gift Certificates
If you have funds in your Gift Card & Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Card & Gift Certificate Account. Please note, you will still have to enter your credit card details even if there is enough in your Gift Card & Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Card & Gift Certificate Account than the total cost of your purchase the balance will be left in you Gift Card & Gift Certificate Account for the future and your card will not be charged.

4 - Redeeming Gift Cards & Gift Certificates
If you receive a Gift Card or Gift Certificate by email it will contain details of who sent you the Gift Card or Certificate, along with possibly a short message from them. The Email will also contain the Gift Card or Certificate Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Card or Certificate in two ways.

  • 1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Cards and Certificates page. you will the be requested to create an account, before the Gift Card or Certificate is validated and placed in your Gift Cards & Certificates Account ready for you to spend it on whatever you want.
  • 2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Card & Certificate account. You Can then use the amount to purchase any item from our store

5 - If You Have a Problem with a Gift Card or Gift Certificate
For any queries regarding the Gift Cards or Certificate System, please contact us via our contact form . Please make sure you give as much information as possible about your question or problem in the email.