Distinctly Unique Bar & Wine Gifts

Frequently Asked Questions (FAQ)

General Questions

Why shop at HomeWetBar.com
We at HomeWetBar.com want you to enjoy shopping our site and using our products. We value you as a customer, you are not just another number to us. Because of this commitment to outstanding customer service, we are happy to answer all emailed questions with the up most urgency, offer 45 day hassle-free returns, and ship most items out promptly the next day after you order them (see the item's page for specific ship time details).
We have been mentioned in various magazines and publications for constantly changing assortment of unique and hard-to-find gifts, and we also score consistently high in customer service -- shown by our 4.5 out of 5 stars rating with 3rd party ratings such as Shopping.com, Pricegrabber, and as a Amazon.com Pro Merchant. We invite you to try us and our products out, you won't be disappointed, and remember everything you buy from us is backed by our 100% satisfaction guarantee.
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How to find items
Search
Just enter want you are looking for in the search box on the top left and click "Search" and a full list of matching products will be displayed.
Shop by Gift Ideas
On the left side of our page you will see the "Great Gift Ideas" category, just click on it to see a full list of gift ideas conveniently organized by recipient.
Shop by Theme
On the left side of our page you will also see the "Shop by Theme" category, just click on it and you will see many of our most popular gifts conveniently organized by occasion such as Pool Party, Girls Night Out, and more.
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What happens once an order is placed
Once your order is placed your credit card will be charged and it immediately will go into our order system. It will then go into a "Processing" status signifying it has been sent to our warehouse, where it will be packaged, and shipped usually with 24 hours (see the item's page specific for ship time details). You will then receive an email confirming the shipment with tracking information after it ships. If you ordered a backordered item (our shopping cart will notify you if the item is backordered before you place your order) we will ship it out ASAP as soon as it comes back in stock.
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Can we engrave items
Due to the large number of items we carry from may different manufacturers we are not able to engrave all items. However, many of our items can be easily engraved by your local trophy shop / engraver after purchase. Please see the specific item's page to see if we offer engraving on it. If we do, a box to enter the engraving will be just above the add to cart button and it will be noted that we provide engraving for the item in the description.
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Do we have a catalog
We're glad you enjoyed our site and products. We currently do not have a catalog, however all of our items are available on this secure web site 24 hours a day, 7 days a week. For more information on our site security visit our privacy and security page.
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Shipping & Delivery

Can we rush orders
Almost all of our orders are for gifts and nearly everyone asks if their order can be rushed, that is why the ship time is clearly displayed on each products page next to "Availability". Most items are shipped promptly the next business day via your chosen shipping method, but some items take longer as noted on the items page. Since these items with longer ship times are personalized or special order items they cannot be shipped faster. You may however choose a faster shipping method to get your items quicker. Please note: Items purchased using a faster shipping method will not ship sooner, they will just ship via a faster shipping carrier, so they will arrive more quickly after shipment.
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How long do orders take to ship
Please visit our Shipping Page here for full details.
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Track orders / check status
You can login to Your Account via the top menu button, and then view your Account History which shows all of your current and past orders and order status at anytime. If your item has already shipped you can track it if it was shipped via FedEx from this page as well. Please note: items shipped via US Postal service cannot be tracked and will NOT display tracking info if you try to use the delivery confirmation number.
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Do we ship outside the US
Yes we ship to the US and Canada. Sorry but we do not ship to any other countries at this time.
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If I backorder an item, when will it ship
Our system will give you our best estimate of this during checkout on the confirmation page before you submit your order. We will do our best to ship the item by the ship date given to you by our site or sooner but please be advised sometimes getting the item to us from the manufacture does take longer than expected. We will then ship the item ASAP, within one business day after it arrives at our dock via your chosen shipping method.
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Returns & Exchanges

How to return or exchange an item
Please see our Easy Returns page for details.
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Broken items
Unfortunately not all people are as careful with packages as we would like, we do our best to protect items but they sometimes get broken during shipping. However we do want to help you with your broken item and we will even replace it for free in most cases. You just need to report the damage to us within 15 days of arrival. Please see our Easy Returns page for details.
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Missing items
Although we try our best to fulfill every order accurately we are still human and sometimes we do mis-ship items. If you will please create an RMA ticket we will get you a replacement or reship the missing item to you ASAP. For easy instructions on how to do this please refer to our Easy Returns page under the section "How do I Return or Exchange an Item?" for details on how to create an RMA ticket.
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