General Questions
Why shop at HomeWetBar.com
We at HomeWetBar.com want you to enjoy shopping our site and using our products. We value you as a customer, you are not just another number to us. Because of this commitment to outstanding customer service, we are happy to answer all emailed questions with the up most urgency, offer 45 day hassle-free returns, and ship most items out promptly the next day after you order them (see the item's page for specific ship time details).
We have been mentioned in various magazines and publications for constantly changing assortment of unique and hard-to-find gifts, and we also score consistently high in customer service -- shown by our 4.5 out of 5 stars rating with 3rd party ratings such as Shopping.com, Pricegrabber, and as a Amazon.com Pro Merchant. We invite you to try us and our products out, you won't be disappointed, and remember everything you buy from us is backed by our 100% satisfaction guarantee.
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How to find items
Gift Finder
Simply choose your gift recipient, occasion, or price range and let us find the perfect gift for you. The link to this feature is found on the top of every page.
Search
Just enter want you are looking for in the search box on the top left and click "Search" and a full list of matching products will be displayed.
Shop by Gift Ideas
On the left side of our page you will see the "Great Gift Ideas" category, just click on it to see a full list of gift ideas conveniently organized by recipient.
Shop by Theme
On the left side of our page you will also see the "Shop by Theme" category, just click on it and you will see many of our most popular gifts conveniently organized by occasion such as Pool Party, Girls Night Out, and more.
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What happens once an order is placed
Once your order is placed your credit card will be charged and it immediately will go into our order system. It will then go into a "Processing" status signifying it has been sent to our warehouse, where it will be packaged, and shipped usually with 24 hours (see the item's page specific for ship time details). You will then receive an email confirming the shipment with tracking information after it ships. If you ordered a backordered item (our shopping cart will notify you if the item is backordered before you place your order) we will ship it out ASAP as soon as it comes back in stock.
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Can we engrave items
Yes, however due to the large number of items we carry from many different manufacturers we are not able to engrave all items. Please see the specific item's page to see if we offer engraving on it. If we do, a box to enter the engraving will be just above the add to cart button and it will be noted that we provide engraving for the item in the description. Please note, even if we do not offer engraving on the particular item you are interested in, many of our items can be easily engraved by your local trophy shop / engraver after purchase.
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Do we have a catalog
We're glad you enjoyed our site and products and we are happy to annouce that yes, we have added a seasonal catalog that showcases a limited selection of our favorite 150-200 items for each season. To request one of our seasonal catalogs, please email our customer service dept with your name, mailing address, and your email address; we will then sign you up for our catalog next mailing. In the meantime, you can always find our most up to date listing of products right here on this secure web site, 24 hours a day, 7 days a week. For more information on our site security visit our privacy and security page.
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How Do I Place An Order?
1. Find the items you want. You can do this by using the categories on the left or the search box on the top.
2. Select any options you want if the product has any and add the items to your shoppping cart by clicking "Add to Cart" on the products page.
3. You should now be in the shopping cart, if you are not you can just click on the shopping cart link at the top of the page to go there at any time.
4. In the shopping cart chose the qty you want of each product and then hit the "Checkout Now" button.
5. Fill in all the fields and continue to create an account, or login to your existing account using your email and password if you have ordered with us before.
6. You should now be on the Shipping Page. Choose where you want the order shipped near the top of the page, and your shipping method. Hit "Continue" at the bottom of the page.
7. You should now be on the Payment Page. Verify/change your billing address near the top of the page, then enter your credit card information. "Continue" at the bottom of the page.
8. You should now be at the Checkout Confirmation page, verify everything is correct (you can go back, by clicking edit next to any of the categories) and click to confirm your order.
9. If your credit card went through you should now be at the checkout success page and an email confirmation will be sent to you within 15 minutes. Thank you for your order! If you had an error with your credit card or billing information you will be sent back to the billing page. Check the message near the top of the page as to what caused the billing error, verify your billing address and credit card is correct and follow steps 7-8 again to complete checkout.
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Why Won't My Order Go Through?
If you keep getting sent back to the payment page during checkout it is do to a problem with your billing address and/or credit card #.
Here is how to fix that:
1. Our system requires that your address & zip code you submit on the "billing" page during checkout match the address your credit card company has on file and that your credit card numbers are correct.
2. An error message is generated and printed at the top of the billing page when this happens to tell you what exactly caused the error.
3. Verify that the address listed near the top of the billing page matches the address on file with your credit card company exactly. If you have recently moved it may be your old address that the card is listed under or your new address. It is generally the address your credit card bill is sent to. If you have any doubt as to the proper address call your credit card company at the number listed on the back to verify they have your correct address on file.
4. Verify you are correctly typing in your credit card number, expiration date, and CVV code (there is a popup you can click on the billing page that visually shows what and where the CVV is if you do not know).
5. If everything is correct hit "Continue" to proceed to the Checkout Confirmation page and then hit "Continue" once more to complete your order. Your order should have now gone through and it should be complete, if you are redirected again to the payment page see step 6 below.
6. If it did not go through you will be redirected to the billing page again. Assuming you have enough credit available on your card, you can correct the errors listed at the near to top of the page and try again or you can Contact Us here for further assistance and we will be happy to help. However we do not suggest you try more than 3 times in one day.
The first reason is for some banks trying the same transaction over and over tiggers them to lockdown your card, then you have to call the number on the back of your card to unlock it.
The second reason is because each time you try to run a card it causes an "authorization" that holds the amount of the sale in your account until midnight. Our system releases this hold if the transaction did not go through automatically at midnight, and then your bank is signaled to release the funds. Your bank determines how long they will hold your funds, usually it is only a few hours but some banks hold this for a couple of days. This is very similar to the hold a gas station puts on your card when pumping gas, or a hotel when you book a room. It is how the banking system works and we do not have control over it. If you have any further questions feel free to Contact Us. Please Note: There is no way for us to release "authorizations" caused by mistypes or billing address errors quicker, it is an automated process and completely controlled by your bank after it is released at midnight.
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Important Sales Tax Information for Colorado Purchasers
We are not required to collect Colorado sales tax on your purchase. However, unless this sale is exempt from sales taxes, you are required to pay the tax by filing a sales/use tax form with Colorado at the end of year for all non-taxed remote purchases, including Internet purchases. For more information go to www.taxcolorado.com.
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Are There Any Home Wet Bar Coupon Codes I Can Have?
First, you should know we don't play games with our prices, like some other companies do (they mark up the products so they can give you a discount coupon code or promo code to make their products seem lower priced). We feel that's dishonest, so we always mark our products at low, competitive prices from day one so you never have to worry if you're getting the best price. That being said, we do have special sales from time to time, free shipping weekends about twice a year, promotional contests, and free giveaways throughout the year. The best way to find out about these special sales and coupons is to join our newsletter, join our facebook page, or to frequently check our coupon codes and promotions page.
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